Contacts Backup, Export, Merge
Support
Most answers are below. If yours isn't, write to us and include your phone model. Please don't send contact files; we never need them.
support@clientlens.co
Common questions
Where are my backups stored?
Inside the app's private storage on your phone, listed in History. To keep a copy somewhere else, open a backup and tap Share this backup, then save it to Files, iCloud Drive, Google Drive or send it to yourself.
How do I restore just one contact?
Open History and tap a backup made before the contact was deleted or changed. Under the comparison, open the Deleted tab and tap Bring back. Or tap Restore from this backup, then Select none, and tick only that contact.
Will restoring delete anything?
No. Restore only adds contacts that are missing and updates ones that changed. Contacts added after the backup stay. A fresh backup of your current contacts is always saved first, so you can undo a restore from History.
Why does the app show fewer contacts than cards?
When the same person is saved in more than one account, for example iCloud and Gmail, the Contacts app links those cards and shows one contact. The app shows that same contact count, and mentions how many cards make them up.
Why aren't my notes in the backup on iPhone?
Apple only lets apps read contact notes with a special permission that is rarely granted. Every other field is backed up. On Android, notes are included.
Can I undo a merge?
Yes. After merging, tap Undo all. Even later, open History and restore the "Before merge" backup that was saved automatically.
What does "Possible" mean in Duplicates?
The cards might be the same person but the app is not sure, for example two people called only "Ashley", or a shared office number. Possible matches are never merged in bulk; review each one, then tap Merge or Not a duplicate.
I bought Pro on another phone. How do I get it back?
Sign in with the same Apple ID or Google account, open Settings in the app and tap Restore purchase.
The backup reminder doesn't arrive.
Check that notifications are allowed for the app in your phone's Settings. In the app, Settings → Remind me to back up shows whether reminders are on and when they arrive.